Shipping and handling
We currently only ship within New Zealand.
New Zealand shipping time and rates:
Our team work hard to process and dispatch orders within 1-4 business days.
Shipping time:
1-5 business days depending on location.
Delivery rates within New Zealand, we offer:
Orders under $50 NZD
Shipping ranges from $7-40 NZD, depending on your location.
Orders over $60 NZD
Free Delivery
*Please allow extra time during public holidays and sale periods.
Rest of the world:
We do not currently ship to countries outside of New Zealand.
P.O. Boxes:
We do not ship to P.O. Boxes.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@cleancollective.com with your name and order number, and we will look into it for you.
Refunds, returns and exchanges
In the event that your order arrives severely damaged, please contact us within 24 hours at hello@cleancollective.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution .
For our full Refund Policy, please click here.
