Frequently Asked Questions

Find the answers to your frequently asked questions.

Don't see your question answered? Get in contact with us.

Our Products

Yes! Every single product meets this criteria.

You can find the nutritional information by navigating to an individual product page and clicking the "NUTRITIONAL INFORMATION" drop-down below the product description.

Yes! Our products contain no animal products or gluten.

Our products are now available in both New Zealand and Australia.

In New Zealand:You can find our alcoholic products in all good liquor stores nationwide. Find a stockist near you here.

You can find our energy products in selected supermarkets throughout New Zealand and you can shop via our website for nationwide delivery. Find a stockist near you here, and shop here.

In Australia: You can shop our alcohol products in selected liquor stores in NSW and VIC or via our website for nationwide delivery. To find a stockist and to shop in Australia, visit our Australian website here.

Our energy products are available exclusively on our website. To shop in Australia, visit our Australian website here.

For wholesale enquiries, please contact sales@cleancollective.co.


Returns & Exchanges

Please choose carefully as all orders are final. We do not offer refunds or exchanges for change of mind.

Damaged Goods
In the event that you order arrives severely damaged, please contact us within 24 hours of delivery at hello@cleancollective.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution for you and likely send a replacement or refund you for the item.

Incorrect Goods
In the event that you receive the wrong item, please contact us within 24 hours of delivery at hello@cleancollective.co with your order number and a photo of the item you received. We address these on a case-by-case basis and will likely send a replacement or provide a refund.


Shipping and Delivery

Our team work hard to process and dispatch orders within 1-3 business days.

Delivery will occur 2-5 business days after your order depending on your location.

Please allow extra time on public holidays and during sale periods.

Once your order has shipped, you will receive an email with your tracking information.

If you have not received a shipping confirmation email, please email us at hello@cleancollective.co and we'll come back to you asap.

All of our orders are shipped via NZ Post.

All orders over $80: Free shipping.
Orders under $80: $10 shipping for most locations, with variable shipping rates for some rural locations. 

Unfortunately, due to the high costs of shipping our products due to their weight, we do not offer expedited shipping at this time.

Unfortunately we cannot change delivery addresses once an order has been placed, so please enter your delivery address carefully.

Once the item has shipped via NZ Post, you may be able to update your shipping address with NZ Post by entering your tracking number on the NZ Post website and following the instructions or by contacting NZ Post directly.