Privacy Policy

Privacy Statement

Section 1 - What do we do with your information?

When you visit our website or purchase something from our store as part of the buying and selling process, we collect the personal information you give us such as your name, age, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Section 2 - Consent

How do you get my consent?
When you provide us with personal information, verify your credit card, complete a transaction, place an order or arrange for a delivery, we imply that you consent to our collecting it and using it.

How do I withdraw my consent?
If after you have provided personal information or opted-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@cleancollective.co.nz

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 - Wordpress

Our website is powered by WordPress, which serves as the online e-commerce platform enabling us to offer and sell our products and services to you.

Your data is securely stored using WordPress’s data storage, databases, and the overall WordPress application. All stored data is held on a secure server protected by a firewall.

Payment: If you opt for a direct payment gateway during the checkout process, WordPress securely stores your credit card data. This information is encrypted following the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only for as long as necessary to complete the transaction. Once the transaction is finalized, your purchase information is promptly deleted.

All direct payment gateways adhere to the standards established by PCI-DSS, overseen by the PCI Security Standards Council—a collaborative effort involving major brands like Visa, Mastercard, American Express, and Discover.

Adherence to PCI-DSS requirements ensures the secure handling of credit card information by our website and its service providers.

Section 5 - Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the PatriotAct. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To safeguard your personal information, we employ reasonable precautions and adhere to industry best practices. These measures are in place to prevent inappropriate loss, misuse, unauthorized access, disclosure, alteration, or destruction of your data.

When you provide us with your credit card information, it undergoes encryption using secure socket layer technology (SSL) and is stored with AES-256 encryption. While no transmission method over the Internet or electronic storage can guarantee 100% security, we strictly adhere to all PCI-DSS requirements and implement additional industry-accepted standards.

Section 7 - Cookies

Here is a list of cookies that we use on our eCommerce website, incorporating standard elements found on such platforms, including the usual Google Analytics (GA) code. We’ve detailed them here to provide transparency and to allow you the option to choose whether to opt-out of cookies or not.

Session Cookies: These temporary cookies are essential for the proper functioning of the website. They enable you to navigate through pages efficiently and ensure a seamless user experience.

Google Analytics (GA) Cookies: These cookies help us understand how visitors interact with our website. GA provides us with valuable insights into user behavior, helping us enhance our site’s performance and user experience.

Functionality Cookies: These cookies enable the website to remember choices you make, such as language preferences or the region you are in. This information helps personalize your experience on subsequent visits.

Security Cookies: Security measures, such as login authentication, may involve the use of cookies to protect your account and our website from unauthorized access.

Third-Party Cookies: Some of our pages may contain content or features from third-party providers, and these providers may use cookies. We do not have control over the cookies set by these third parties.

Please note that by continuing to use our website, you consent to the use of these cookies as outlined in our cookie policy. You have the option to manage your cookie preferences and opt-out if desired.

Section 8 - Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9 - Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred tothe new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us hello@cleancollective.co